Reference

rajamas Legal Policy For Indonesia

rajamas Legal explains how account access, privacy, cookies, payments and policy requests work before you open an account.

Policy accessPhone verificationIndonesia account rulesMobile and desktop
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LEGAL CONTACT

Get Policy Help Beside Your Account

A clear support route matters when a Legal question affects your account or wallet status.

Account access If phone verification or a policy check interrupts account access, use the support link…
Wallet clarification For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your…
Privacy requests Privacy, cookie and account-record questions can be raised through the same signed-in support path.
DATA PRACTICE

How We Handle Legal Requests

We handle Legal requests against the account details and activity connected to your rajamas profile, not against an unverified message alone.

Account data

We use the details attached to your account to manage sign-in, phone verification, wallet status and policy requests.

Cookies

Cookies can keep your sign-in path and selected page settings working between visits.

Account security

Never send a password, one-time code or full wallet credential through support.

Record retention

Account, payment and security records may remain available while needed for account operation, reconciliation, fraud checks or applicable Legal duties.

Policy changes

When a policy changes, we place the updated wording on the relevant Legal page and may require you to read…

Request ownership

To request access, correction or another account change, contact us from the signed-in support path and describe the record involved.

Questions About rajamas Legal

These Legal answers cover the account, privacy and access questions Indonesian customers most often raise before opening an account. Read the relevant policy page first, then use the signed-in support path if your situation needs an account-specific answer. Access depends on local law and is available where local law permits.

Legal covers account access, phone verification, privacy, cookies, payment ownership, record handling and requests to change or close an account. The applicable wording is shown on the relevant policy page, and access depends on local law where the service is available.

Yes. Access depends on local law, and our service is available where local law permits. Your location, account details and verification status may affect access to the lobby or a payment path, so read the displayed policy before continuing.

Phone verification helps connect an account request to the person controlling the registered number. We use that step before account access and again when a Legal request concerns privacy, payment status, security settings or a change to account details.

These wallets must be used through the payment path shown for your verified account. We may check payment ownership and reference details before crediting activity or discussing a wallet issue. Do not send wallet passwords or one-time codes to support.

You can request access to account data through the signed-in support path. Explain which record you need, such as profile, verification or payment status. We may confirm account ownership first and will explain any record that cannot be supplied under the applicable policy.

Send the request from your signed-in account and identify the detail that needs correction. We may verify your phone number and ask for supporting account context. Once checked, we will explain the available change, any restriction and the next Legal step.

Use the support link beside your account path and state whether the concern involves stored data, cookies, sign-in continuity or a policy explanation. Browser cookie controls can change local storage, while account-record requests still require verification through the signed-in path.

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